Returns and Refund Policy

At Malaciite, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your insulated water bottle, we offer a hassle-free returns policy to make the process as easy as possible for you.


In order to be eligible for a return, your water bottle must be unused and in the same condition that you received it. It must also be in the original packaging.


You have 30 days from the date of purchase to initiate a return by sending us an email. After this period, unfortunately, we cannot offer you a refund or exchange.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 5 business days, or an alternative refund mechanism will be agreed with you.


We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the item you desire.


You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any further questions or concerns about our returns policy, please don't hesitate to contact our friendly customer service team. We are here to help!

Thank you for choosing Malaciite. We appreciate your support and hope you enjoy your new insulated water bottle!